Business as Usual, Best Practices, and Breakthrough Solutions
Mark Peterson, Professor – Community Development
University of Arkansas Cooperative Extension Service
Little Rock , AR
"A fundamental truth is that innovation can happen anywhere, in any industry [or
community], at any time. "
Donna Fenn and John Case
Ordinary People, Extraordinary Creativity
We live in exciting times - times of rapid change, in which innovations and events on the other side of the world directly impact our communities, businesses, regions, and personal lives. How do we keep up? How do we get ahead? Let's look at three approaches:
Business as Usual may be successful today. After all, your community or business is in existence because, for better or worse, it has “worked”. Business as Usual works best in a stable environment, but it DOES NOT work as well today. Because the rate of change increases as ideas, knowledge, and people interact, the Internet and ease of travel have accelerated the rate of change. This means that what you, your community, or your company are doing will become obsolete faster than ever before.
Communities that reflect Business as Usual will lose out to communities employing Best Practices. Why would a major employer seeking a new location not want to locate in a community employing Best Practices?
Best Practices refers to the best way to do things, as agreed upon by a group of experts in a field. Best Practices relate to any field, including economic development, manufacturing, local government, agriculture, technology, and education. Are Best Practices useful? Absolutely. If you are new to a field, or really behind the eight-ball, employing Best Practices is a short cut to getting up to speed. But Best Practices are vulnerable to Breakthrough Solutions . If a major employer seeking a new location had to choose between four communities employing Best Practices and one community that has gone beyond Best Practices to create a Breakthrough Solution, they would choose the latter, all other things being equal.
Breakthrough Solutions may be defined as an advance, discovery, innovation, invention, or leap forward. Breakthrough Solutions act as catalysts to leverage other resources, they inspire awe, and they often change the rules. Breakthrough Solutions may be a new technology, a new product, a new process, a new business model, or a bold community initiative that positions the community for success in the 21 st century economy. Amazon.com, Starbucks, Fedex's overnight delivery system, and the Little Rock River Market are examples of breakthroughs.
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